Customer Service Associate

Framework Three Solutions, a sales and development firm headquartered in San Bernardino, is adding a Customer Service Associate to our growing sales team. The Customer Service Associate will assist our customers in availing and enrolling in affordable mobile solutions, including free smartphones and low-cost wireless plans that provide reliable connectivity.

As a Customer Service Associate, you’ll be the approachable person guiding our customers toward affordable mobile solutions that keep them connected. Sales will be the Customer Service Associate's secret weapon as they listen, advise, and help customers choose the right plan, turning simple questions into connections that support their mobile needs.

Core Functions of the Customer Service Associate

• Deliver excellent customer support in person by assisting our customers through enrollment, activation, and ongoing mobile service needs with care.
• Verify enrollment details, customer information, and service selections in person to ensure accurate order submission and efficient processing.
• Keep customers informed personally throughout the sales process by providing clear updates, answering questions, and setting service expectations.
• Resolve enrollment issues and account concerns by collaborating with internal departments to deliver timely solutions.
• Recognize opportunities to recommend service enhancements and mobile options that improve customer value while contributing to sales objectives.
• Document customer interactions, enrollment updates, and sales activity to support accurate service records.

Preferred Skills for the Customer Service Associate

• Skilled at explaining complex mobile plans in an easy-to-understand way.
• Organized with attention to detail in documentation and data entry.
• Focused on delivering reliable, quality customer service.
• Quickly adapts to enrollment platforms and account systems.
• Ready to support sales teams with technical expertise and customer engagement.

Pay: $3,500.00 - $4,918.78 per month

Benefits:

• 401(k)
• On-the-job training

Work Location: In person