Customer Service Associate

We're hiring a Customer Service Associate who is quick to respond, well organized, and genuinely enjoys making customers' shopping experience easy. If you're confident chatting with customers, handling online inquiries, and keeping up in a busy e-commerce setting, we'd love to hear from you.

In this role, you'll support our Operations team by handling customer messages, helping with order and after-sales concerns, and working with teammates to resolve issues promptly. You'll also help track orders and sales reports and pitch in on other daily tasks that keep the customer experience running well.

Your Responsibilities:

• Reply to and manage customer messages on TikTok Shop and Shopee.
• Help customers with questions about orders, products, shipping, and after-sales concerns.
• Resolve issues on your own where you can, and escalate more complex concerns to the Assistant Operations Manager.
• Pull and monitor order and sales reports to support daily operations.
• Keep customer inquiries and transaction records neat and well documented.
• Assist with other customer experience and e-commerce tasks as needed.

What We're Looking For:

• Senior High School graduate at minimum (a college degree is a plus).
• 6 months to 1 year of experience in customer service, chat support, e-commerce, or a similar role.
• Working knowledge of TikTok Shop and/or Shopee.
• Excellent written and spoken communication, with a clear, polite, professional tone.
• Detail-oriented and organized, especially with orders and reports.
• Dependable and self-driven, able to work independently while staying in sync with the Operations team.
• Willing to use your personal mobile phone to handle platform inquiries when needed.

Pay: Php19,000.00 - Php20,000.00 per month

Work Location: In person