Customer Service Associate

Do you like helping people? Are you good at problem solving, researching information and prioritization? Does the thought of working with dynamic salespeople and customers excite you? If so, we'd love for you to join our team.

Needed Availability (minimum)

• Monday-Friday
• 5 hours/day 8AM-1PM or 12PM-5PM (25 hours/week) to 8 hours/day Full-Time 8-5PM (40 hours/week)
• PT or FT, depending on experience and availability
• Enter stock items, as needed, to assist sales staff so they can quote our customers.
• Ensure customer delivery commitments are met, communicate and resolve order issues with sales and processing staff. Escalate orders issues, as needed, to appropriate Senior Order Processing Staff.
• Follow up with manufacturers on orders and provide reports to Senior Order Processing Staff, with Order Status and complete monthly and weekly reports.
• Prepare, file, and distribute electronic and some hard copy documentation to correct personnel.
• Provide timely order confirmation on all processed purchase orders.
• Obtain pricing and product ETA’s for sales quotations as needed by sales staff.
• Provide customers with their tracking information, invoicing or receipts, as requested.
• Update and maintain database.
• Provide backup front desk support as needed: greet and check-in visitors, answer and distribute phone calls.
• Additional projects as assigned by VP and management staff.

Future tasks may include:

• Process sales orders for sales staff, prioritizing rush orders.
• Assist with matching invoices and checks for accounts payable, and respond to payment request status, as needed.

Requirements:

• Degree(s): High School Diploma required, College Degree preferred.
• Administrative experience, prior customer service experience, a plus, but not required.
• Experience working with ERP and/or accounting software preferred.
• Strong written and verbal communication skills
• Strong problem solving skills
• Fast -paced and detail oriented
• Strong organizational skills
• Excellent time management skills and ability to multi-task and prioritize work.
• Works well under pressure and maintains professionalism during stressful situations
• Happy and Cheerful attitude
• Proficiency in MS Outlook, Word, and Excel required

We proudly offer :

• Hourly: $19 - $24/hr
• Medical, Dental, Life Insurance, Vision Plan, 401-K, FSA or HSA, Sick & Vacation Time, and holidays for FT Employees.

Job Types: Full-time, Part-time

Pay: $20.00 - $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person