Customer Service Associate

Job Summary:

Tiburon Swim Academy, a rapidly expanding team of dedicated swim coaches focused on nurturing children's progress and achievements, is seeking a Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will play a crucial role in providing exceptional service to our students and parents, and be the face of our front desk & deck staff, ensuring a positive experience at our swim academy.

Location:

Waltham & Wellesley, MA

Responsibilities:

• Assist customers with inquiries regarding swim lessons and programs.
• Manage the pool deck, knowing where all coaches and swimmers need to be.
• Tracking skills and performance of swimmers
• Managing the movement of swimmers from skill progressions
• Maintaining a clean and organized pool deck
• Maintaining organization of the pool
• Communicating with the team for swimmer movement and progression
• Communicating with customers on the progress and movement of their swimmers
• Utilize retail math skills to process payments, handle transactions, and manage customer accounts.
• Demonstrate excellent phone and email etiquette when handling incoming calls and addressing customer concerns professionally.
• Manage time efficiently to handle customer inquiries promptly and provide timely responses.
• Collaborate with the team on technical sales aspects related to swim equipment or electronic devices.
• Communicate effectively in English to ensure clear understanding between customers and staff.

Experience:

• Prior experience in customer service is required.
• Familiarity with electronics sales or aquatic products is a plus.
• Strong time management skills to handle multiple tasks efficiently.
• Proficiency in Spanish or other languages is advantageous for engaging with diverse customers.

If you are passionate about delivering exceptional customer service, possess strong communication skills, and enjoy working in a dynamic team environment focused on helping individuals achieve their swimming goals, we welcome you to apply for the Customer Service Representative position at Tiburon Swim Academy. Join us in making a positive impact on the lives of our students while being part of a supportive and growth-oriented organization.

Pay: From $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Application Question(s):

• Are you open to working at both our Waltham locations and our Wellesley location?

Experience:

• Customer service: 3 years (Required)

Ability to Commute:

• Wellesley, MA 02482 (Required)

Work Location: In person