Customer Service Associate

Job Overview

Shaws is a lawn and garden retail store.
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support in a fast-paced retail environment. Your ability to communicate effectively and handle customer inquiries will be essential in ensuring a positive shopping experience.

Responsibilities

• Provide outstanding customer service by assisting customers with inquiries, product information, and resolving issues.
• Operate the Point of Sale (POS) system efficiently for transactions, including cash handling and basic math calculations.
• Conduct product demonstrations to enhance customer understanding and promote sales.
• Engage in upselling techniques to maximize sales opportunities while maintaining customer satisfaction.
• Assist with merchandising and stocking of products to ensure an organized and appealing store layout.
• Supervise junior staff when necessary, providing guidance and support to enhance team performance.
• Maintain phone etiquette while handling customer calls and inquiries professionally.
• Utilize retail math skills to assist with inventory management and sales reporting.
• Be able to lift 50lbs
• Capable of learning how to fill propane tanks.

Skills

• Strong communication skills with the ability to engage customers effectively.
• Experience in retail sales, including cashiering and cash handling.
• Knowledge of feed store operations is a plus.
• Bilingual abilities are highly desirable to better serve our diverse customer base.
• Supervising experience is preferred for those looking to take on leadership roles.
• Familiarity with merchandising techniques and product displays.
• Basic math skills for accurate transaction processing and inventory management.
• Ability to perform product demos that enhance customer engagement. Join our team as a Customer Service Representative where your contributions will make a difference in creating memorable shopping experiences for our customers!

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Work Location: In person