Customer Service Associate

• Provides timely assistance and resolutions to key account customer inquiries and issues through live-chat .
• Assists customers with shipment booking and queries and handles customer inquiries professionally and accurately
• Addresses customer complaints with empathy and finds suitable resolutions to ensure effective and efficient service recovery
• Takes ownership of customer issues and ensures timely resolution, including collaboration with other teams across the organization
• Manages customer cases and service requests efficiently, documenting interactions accurately
• Identifies and mitigates potential issues to ensure a seamless customer experience
• Assists customers in tracking their shipments and providing real-time updates

Minimum Education

Secondary education or equivalent

Minimum Experience

• At least one (1) year of relevant work experience in customer service and interaction
• For Associate level, prior experience is not required

Pay: RM2,500.00 - RM2,800.00 per month

Work Location: In person