Customer Service Associate

Job Title: Domestic BPO Telecaller (Voice Process)

Location: Kolkata
Job Type: Full-time

Job Summary

We are looking for enthusiastic and confident Telecallers to join our Domestic BPO team. The ideal candidate should have good communication skills, a positive attitude, and the ability to handle customer calls professionally.

Responsibilities

• Make and receive customer calls.
• Handle customer queries and provide accurate information.
• Follow up with customers when required.
• Maintain records of customer interactions.
• Achieve daily and monthly performance targets.
• Build and maintain positive customer relationships.
• Escalate unresolved issues to the concerned team.

Eligibility

• Minimum Qualification: Higher Secondary (12th Pass) or Graduate.
• Freshers and experienced candidates are welcome.
• Good communication skills in Bengali and Hindi (English is an added advantage).
• Basic computer knowledge.
• Positive attitude and willingness to learn.

Skills Required

• Excellent communication and listening skills.
• Customer handling ability.
• Basic typing and computer skills.
• Problem-solving mindset.
• Team player with a positive attitude.

Salary & Benefits

• Salary: ₹10,000 – ₹14,000 per month (depending on experience and performance).
• Attractive incentives.
• Training provided.
• Career growth opportunities.
• Friendly and supportive work environment.

Apply Now!
Kick-start your career in the Domestic BPO industry with excellent learning and growth opportunities.

Pay: ₹11,448.77 - ₹15,000.00 per month

Work Location: In person