Customer Service Associate

About the Role

We are looking for a reliable and professional B2B Customer Service Associate to join our Chicagoland telecom team. In this role, you will act as the direct point of contact for commercial business accounts, providing top-tier service, assisting with billing or technical inquiries, and helping local businesses optimize their communication services.

Key Responsibilities

• Handle inquiries from business clients regarding telecom solutions (voice, fiber internet, cloud services).
• Resolve account, service, and billing questions efficiently while delivering high client satisfaction.
• Assist with business account maintenance, contract renewals, and identifying opportunities to upgrade existing packages.
• Collaborate with technical support and field engineers to coordinate service delivery for commercial accounts.

Qualifications

• 1–2+ years of experience in B2B customer service, client support, or account coordination (telecom or tech experience preferred).
• Strong written and verbal communication skills.
• Proficiency with CRM systems and general administrative software.
• High school diploma or equivalent required.

Benefits & Perks

• Health Benefits after 90 days of employment
• Weekly guaranteed pay with bonus and commissions as well
• Predictable schedule: Monday–Friday, 8:00 AM – 5:00 PM (No nights or weekends)

Illinois Mandatory Legal Disclosures & Equal Opportunity

Pay & Benefits Disclosure (820 ILCS 112 / Illinois Equal Pay Act):

The expected pay range for this position is $700 to $1000, determined by experience, qualifications, and performance. In addition to base pay, compensation may include performance-based bonuses or incentives. Benefits are determined by the employee and employer as to what is best suited for them.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, genetic information, family responsibilities, reproductive health decisions, arrest or conviction record, or any other characteristic protected under federal, state, or local laws (820 ILCS 55; 775 ILCS 5).

Pay: $18.00 - $25.00 per hour

Benefits:

• Paid time off

Work Location: In person