Customer service Associate

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

HR Contact-Muhila

Key Responsibilities

• Handle inbound/outbound calls from international customers.
• Understand customer queries and provide accurate solutions.
• Resolve customer issues professionally within the required turnaround time.
• Maintain a high level of customer service and communication quality.
• Follow company policies, processes, and call-handling guidelines.
• Document customer interactions and update relevant information in the system.
• Meet assigned targets for productivity, quality, and customer satisfaction.
• Escalate complex issues to the appropriate team when required.

Skills Required

• Good English communication and conversational skills .
• Ability to understand and speak with international customers confidently.
• Good listening and problem-solving skills.
• Basic computer knowledge.
• Willingness to work in rotational shifts and rotational week offs .
• Comfortable working in a voice-based customer support environment.

For Freshers

Freshers are eligible if they have:

• Good spoken English.
• Confidence in handling customer conversations.
• Basic computer skills.
• Flexibility to work rotational shifts.

Benefits

• Unlimited incentives based on performance.

• Opportunity to work with an international customer base.

• Training may be provided to selected candidates.

• Career growth opportunities in customer support/BPO operations.

• Walk-in dates: 7 October 2026 to 10 October 2026

• Chargeable two-way cab facility available for eligible employees within the FSL boundary.

• Pickup and drop facility provided as per company cab routes and eligibility criteria.

• Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.