Customer Service Associate

We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!

Responsibilities

• Make sure each customer’s complaint is addressed with care and precision to achieve full customer satisfaction
• Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
• Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
• Find patterns in customer complaints and bring them to the team for improvement
• Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary

Qualifications

• Previous work in a customer-facing position
• High school diploma, G.E.D. or equivalent
• Excellent active listening, interpersonal, and communication skills

About the company

Image360 South Orlando is part of a leading national network specializing in custom graphics, signage, displays, and visual communication solutions.

Our products and services include interior and exterior signage, vehicle and fleet graphics, wall murals, window graphics, banners, dimensional lettering, ADA signage, directional systems, displays, exhibits, and other custom visual communication products.

We help businesses turn their ideas into effective, professional visual solutions—from the initial concept and estimate through production and installation.