Customer Service Associate

Key Responsibilities:

• Follow up with customers after installation and commissioning to confirm satisfaction and system performance
• Receive, log, and resolve customer complaints and service requests for solar panels, inverters, batteries, and related equipment
• Coordinate with installation, technical, and warehouse teams to schedule repairs, inspections, and preventive maintenance visits
• Process warranty claims for panels, inverters, and other components, and coordinate with suppliers or manufacturers when needed
• Assist customers with monitoring apps, system reports, and basic troubleshooting
• Coordinate with sales and accounting on billing, documentation, net metering, and permit-related concerns
• Prepare regular reports on service requests, response times, recurring issues, and customer satisfaction
• Escalate complex technical issues to engineers or management and follow them through to resolution
• Identify opportunities for maintenance contracts, system upgrades, and customer referrals

Qualifications

• Bachelor’s degree in Business Administration, Engineering, Electrical Technology, or a related field
• 1-2 years of experience in customer service, after sales, or technical support. Fresh graduates are welcome to apply
• Basic understanding of solar PV systems, inverters, and batteries is an advantage
• Excellent verbal and written communication skills
• Strong problem-solving skills and a customer-first attitude
• Proficient in Microsoft Office, especially Excel and Outlook
• Organized and able to handle multiple service requests at once
• Willing to do occasional site visits, if applicable

Pay: From Php20,000.00 per month

Benefits:

• Additional leave
• Company events
• On-site parking
• Pay raise
• Promotion to permanent employee
• Work from home

Education:

• Bachelor's (Required)

Experience:

• Customer support: 2 years (Preferred)

Work Location: In person