Customer Service Associate

the knit shop is a growing business dedicated to fostering creativity and community through the art of knitting and crocheting. we’re passionate about yarn, craftsmanship, and providing exceptional customer experiences. we are looking for one or two enthusiastic individuals to join our team and help our business grow!

knowledge of knitting + crocheting + yarn a must. we love to teach new people how to knit and crochet, we just don't have the time to teach our employees at the moment!

your responsibilities will include:

assisting customers in selecting the perfect yarn and materials for their projects (including basic math and understanding of yarn weights, gauge, and reading labels)

providing friendly, knowledgeable customer service and cultivating an inviting atmoshpere

learning or demonstrating existing skills in knitting and/or crocheting to support customer needs

maintaining a clean, organized, and inviting shop environment

stamping bags, restocking merchandise, checking in orders, customer communications, etc.

taking direction well and contributing to a collaborative team setting

demonstrating a growth mindset with an eagerness to learn new skills

qualifications:

understand how to sell without selling

be able to see what needs to be done, understand the flow of the shop, and take ownership over your work

must know how to knit and be able to help customers with basic knitting help

knowledge of and passion for knitting and crocheting

professionalism in working with the public

a desire to serve people and be helpful

previous customer service or retail experience

ability to work harmoniously as part of a team

strong communication and interpersonal skills

*must be available weekends and holidays*

benefits:

on-the-job training

opportunity to develop new knitting, crocheting, and retail skills

yarn discounts

opportunities for growth

Job Type: Part-time

Pay: $17.00 - $18.00 per hour

Benefits:

• Flexible schedule
• On-the-job training

Application Question(s):

• Do you know how to knit?

Ability to Commute:

• Santa Barbara, CA 93101 (Required)

Work Location: In person