Customer Service Associate

We’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and who can’t wait to get started!

Responsibilities

• Regularly meet with sales lead to receive the newest service and product knowledge
• Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
• Communicate frequent customer suggestions to the team to troubleshoot
• Create records of customer interactions and follow up to ensure all questions have been answered
• Maintain customer accounts and update with new account information as needed

Qualifications

• Display strong communication skills, active listening skills, and personal skills
• High school graduate, G.E.D. recipient, or equivalent
• Previous work in a customer-facing position

About the company

At Insure Pacific, we are a team of people helping people. Our independent insurance agencies of over nine decades are built on strong relationships — with our team, clients, potential clients, our community, and the insurance companies we partner with.

As an independent agency, we work for clients, not for one insurance company. That means we focus on finding the right coverage, solutions, and service to meet each client’s unique needs. We value professionals who are detail-oriented, proactive, and committed to delivering exceptional client experiences.

We believe in creating a supportive, collaborative workplace where people can grow professionally while making a real impact in the lives of others. If you value relationships, integrity, attention to detail, and helping people protect what matters most, we’d love to hear from you.