Customer Service Associate

Company Overview

Your Health Comes First!

Welcome to PanCare Medical Clinic. Our team is dedicated to providing patients with comprehensive services to benefit their health and well-being. With our streamlined registration system and responsive diagnosis procedure, we have more time to focus on helping patients find treatments to feel better and connecting them with resources to help them stay that way.

Primary Care Ranging from acute illnesses to chronic diseases, our team is dedicated to be your partner in providing well-rounded care for you and your family.

Job Summary

A Customer Service Associate supports the daily operations and deliver quality service to patients and visitors in a healthcare environment. The role involves managing patient enquiries, registration, appointments, administrative coordination, and ensuring a smooth patient experience while maintaining confidentiality and service standards.

Responsibilities:
Provide frontline customer service

Greet and assist patients, family, and visitors in a kind and helpful manner

Organize and plan patient appointments effectively, working with the medical team to streamline schedules

Register new patients accurately, collect vital information, and keep patient records up to date in the electronic system

Verify insurance information and confirm details with patients

Answer phone calls, handle enquiries, and direct calls to the relevant personnel

Email correspondence is a MUST.

Process medical insurance claims, ensuring proper documentation submission and timely reimbursement

Assist in the collection of payments from patients, explaining financial responsibilities and payment options when necessary

Handle administrative tasks, including filing, data entry, and maintaining organized records

Assist medical staff with the coordination of patient care

Foster effective communication and collaboration among departments to ensure seamless coordination of patient care and administrative processes

Update medical staff of any patient arrivals, cancellations, or other significant information that may affect daily operations

Maintain strict adherence to medical standards, ensuring that patient privacy is protected and that all paperwork is handled safely and appropriately

Perform other duties as assigned by the superior

Requirements:
Minimum 2 years experience in healthcare setting

Minimum N/O level

Attention to detail and accuracy in handling administrative tasks

Ability to work in a team and in a fast pace environment

Ability to work on rotating shifts, weekends and public holidays

Your Health Comes First

Welcome to PanCare Medical Clinic. Our team is dedicated to providing patients with comprehensive services to benefit their health and well-being. With our streamlined registration system and responsive diagnosis procedure, we have more time to focus on helping patients find treatments to feel better, and connecting them with resources to help them stay that way.

Primary Care

Ranging from acute illnesses to chronic diseases, our team is dedicated to be your partner in providing well-rounded care for you and your family.

Health Screening

PanCare provides a wide range of health screening services personalized for each individual.

Vaccinations and Travel Medicine

We get you ready for your travel plans, caring for you so that you can enjoy yourself with a peace of mind.

Eye Screening

Eye screening services are available for all patients from young to old.

Skin and Hair

Eczema, acne, hair loss or other skin problems? PanCare will be able to help.

Minor Surgery

PanCare can also help you with your ingrown toe nails, viral warts, stitches for wounds or other minor surgeries.