Customer Service Associate

Location: Nottingham

Job Type: Full-time, Permanent

Working Pattern: Monday to Friday

Work Setting: On-site

The Opportunity

Some people are naturally good with people. They listen carefully, communicate clearly and help others feel at ease. We’re looking for a Customer Service Associate who enjoys understanding customer needs, answering questions and providing helpful information in a friendly, professional manner. Previous customer service experience is not essential, as training and ongoing guidance will be provided.

The role involves speaking with customers face to face, understanding their questions or requirements and explaining the relevant brand, product or service clearly. By approaching each conversation with patience, empathy and a willingness to help, the aim is to ensure customers feel heard, supported and confident in the information they receive.

What Good Customer Service Looks Like Here

• Listening carefully to understand customer questions before responding.
• Asking relevant questions to clarify individual needs and requirements.
• Explaining products, services and key information in a clear, approachable way.
• Responding to customer concerns with patience and professionalism.
• Helping customers understand suitable options based on their requirements.
• Maintaining a friendly and positive approach throughout conversations.
• Working with colleagues to resolve queries that require additional support.
• Representing the brand professionally and helping create a positive customer experience.

The Qualities We Value

• Clear verbal communication and active listening.
• Empathy and patience when supporting different customer needs.
• A calm, practical approach to everyday challenges.
• Reliability, professionalism and a responsible attitude.
• Confidence to ask questions and seek guidance when needed.
• Willingness to learn, accept feedback and work as part of a team.
• Emotional awareness and the ability to remain composed during busy periods.

Previous customer service experience is welcome but not essential. A positive attitude, an interest in working with people and a willingness to learn are important foundations for the role.

We’ll Help You Build Confidence

Training will cover product and service knowledge, brand information, common customer queries and effective communication techniques. Ongoing one to one coaching and constructive feedback will help build confidence in customer conversations, strengthen problem solving skills and support continued development in the role.

What Comes With the Role?

• Competitive base pay.
• Performance related rewards, where applicable.
• Structured training and ongoing coaching.
• Guidance and support from colleagues.
• Recognition for individual contributions and achievements.
• Team activities and company social events.
• Opportunities to develop communication, problem solving and customer relationship skills.

Ready to Join the Team?

This role could be a good fit for candidates who enjoy meeting people, listening to their needs and making everyday interactions more helpful. Submit a CV to be considered for the Customer Service Associate position in Nottingham.

Pay: £14.00-£16.00 per hour

Benefits:

• Free parking
• Gym membership
• On-site parking

Work authorisation:

• United Kingdom (required)

Work Location: In person