Customer Service Associate

Job Overview

We are seeking a dedicated and personable Customer Service Associate to join our team. In this role, you will be the primary point of contact for our clients, providing exceptional support through various communication channels. Your focus will be on resolving customer inquiries, addressing concerns, and ensuring a positive experience that fosters customer loyalty. This position offers an excellent opportunity for individuals with call center experience and a passion for customer service and sales to contribute to our company's success.

Duties

• Communicate effectively with clients via phone and other channels to address their questions and concerns.
• Manage client interactions professionally, ensuring clear and courteous communication at all times.
• Resolve customer service issues promptly through problem-solving techniques, maintaining high levels of customer satisfaction.
• Assist in sales-related activities by understanding customer needs and promoting appropriate products or services.
• Document customer interactions accurately and follow up as necessary to ensure issues are fully resolved.
• Collaborate with team members to improve service processes and enhance overall customer experience.

Experience

• Prior call center experience is preferred, demonstrating familiarity with high-volume customer interactions.
• Strong communication skills, both verbal and written, are essential for effective client engagement.
• Proven ability to handle customer service problems with professionalism and patience.
• Experience in sales is advantageous, with the ability to identify opportunities and promote products or services effectively.
• Previous experience in a fast-paced environment that requires multitasking and problem-solving skills will be beneficial.

Pay: $16.62 - $18.96 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Work Location: In person