Customer Service Associate

Company Description PVR Limited is India’s most admired multiplex chain, founded in 1995 through a joint venture between Priya Exhibitors Private Limited and Village Roadshow Limited, one of the world’s largest exhibition companies. The company pioneered the multiplex revolution in India by opening the country’s first multiplex cinema in 1997 at Saket, New Delhi. PVR now operates over 1,778 screens across more than 355 properties in 113+ cities, offering wide reach and diverse career opportunities. The organization is committed to superior ambiance, advanced technology, and high service standards to deliver exceptional cinema experiences and customer delight. PVR Limited is headquartered in Gurugram, Haryana.

Role Description This is a full-time, on-site Customer Service Associate role based in Coimbatore. The Customer Service Associate will greet guests, assist with ticketing and seating, and respond to inquiries about showtimes, pricing, and promotions. The role involves handling customer concerns, providing timely resolutions, and ensuring a positive cinema experience before, during, and after each show. Responsibilities include maintaining service counters and lobby areas, coordinating with box office and concession teams, and following standard operating procedures to uphold PVR’s service standards. The associate will also support crowd management during peak hours, adhere to safety guidelines, and share customer feedback with the team to continuously improve the overall experience.

Qualifications

• Candidates should possess strong Customer Service and Customer Support skills with a focus on courteous, solution-oriented interactions.
• Candidates should possess abilities in enhancing Customer Satisfaction and Customer Experience, ensuring repeat visits and positive feedback.
• Candidates should possess professional Phone Etiquette and clear communication skills for handling inquiries and escalations.
• Candidates should possess basic computer literacy and the ability to learn ticketing and POS systems efficiently.
• Candidates should possess strong interpersonal skills, a customer-centric mindset, and the ability to work flexible shifts, including evenings, weekends, and holidays.
• Previous experience in retail, hospitality, or customer-facing roles is an advantage; a high school diploma or equivalent is preferred.