Customer Service Associate

Job Overview
Supports Company operations by maintaining front office and customer service, based on the noted responsibilities below.

Responsibilities

• Helps customers with questions regarding company product and services.
• Keeps track of customer correspondence and logs key account information in CRM system.
• Prepares quotations and follows up with customers and prospects.
• Enters customer orders into ERP system and submits order acknowledgements.
• Supports the company’s quality policy and quality objectives by:
• accurately entering orders into ERP system,
• submitting order acknowledgements to customers with correct ship-by-dates,
• continually exceeds customer expectations by providing excellent customer service, and explores opportunities to continually improve and streamline job responsibilities.
• Accepts ownership for new and different requests.
• Helps maintain a safe working environment.
• Keeps company’s’ and customer information confidential.

Qualifications

• Proficiency in Microsoft Office software
• Strong listening, communicating, and customer service skills.
• Motivation and ability to learn about our company’s industry and products
• Ability to multitask and provide effective solutions.
• Works well with others and helps foster a supportive work environment.

Join our team and contribute to creating outstanding experiences for our customers!

Job Type: Full-time

Pay: $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person