Customer Service Associate

About the role

Join the dynamic team as a full-time Customer Service Representative based in Bacoor City Cavite. In this customer-focused role, you will be the friendly voice that delivers exceptional service to our valued clients. With a focus on effective communication and problem-solving, you will play a crucial part in ensuring customer satisfaction and loyalty.

What you'll be doing

• Answering inbound calls promptly and professionally
• Listening carefully to customer inquiries and concerns
• Providing accurate and helpful information to address customer needs
• Resolving customer issues and complaints in a timely and effective manner
• Documenting customer interactions and following up as needed
• Adhering to company policies and procedures to deliver a consistent customer experience
• Contributing to team efforts and participating in training sessions to continuously improve skills

What we're looking for

• Excellent communication and interpersonal skills, with the ability to build rapport with customers
• Strong problem-solving and decision-making abilities to handle a variety of customer inquiries
• Patience, empathy, and a genuine desire to provide exceptional customer service
• Prior experience in a customer service or call center role, preferably in the Call Centre & Customer Service industry
• Proficiency in English, both verbal and written
• Familiarity with customer relationship management (CRM) software
• High school diploma or equivalent, with the willingness to learn and grow

What we offer

We are committed to the growth and wellbeing of our team. In addition to a competitive salary, we offer a range of benefits, including comprehensive health insurance, paid time off, and opportunities for career advancement. Our employees enjoy a collaborative and supportive work environment, with a focus on work-life balance and professional development.

About us

A leading provider of customer service solutions, with a focus on delivering exceptional experiences for our clients. Our team of dedicated professionals work tirelessly to exceed customer expectations and drive business success. Join us as we continue to expand and innovate in the Call Centre & Customer Service industry.

Apply now

Pay: Php14,000.00 - Php35,000.00 per month

Benefits:

• Employee discount
• On-site parking
• Paid training
• Promotion to permanent employee

Work Location: In person