Customer Service Associate

Customer Service Associate
📍 Makati City | Full-Time
💰 Earn more with performance-based sales team incentives!

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About the Role

Join a leading company in the film, broadcast, and live events industry as a Customer Service Associate and be part of a team that supports creative professionals behind the scenes. In this role, you will deliver excellent customer service, handle inquiries, and ensure a smooth and professional client experience across multiple channels.

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Key Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Provide accurate information on products, pricing, and availability
• Coordinate with internal teams to ensure customer needs are met
• Maintain accurate records through data entry in various systems
• Resolve customer concerns in a timely and professional manner
• Perform other tasks as assigned by the Supervisor/Manager

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Qualifications

• Bachelor’s degree or relevant work experience
• Strong written and verbal communication skills
• Customer-focused with strong problem-solving skills
• Detail-oriented and highly organized
• Willing to work in Makati City

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Why Join Us?

• 💰 Competitive salary + performance-based incentives
• 🚀 Career growth and learning opportunities
• 🎬 Exposure to globally recognized brands and cutting-edge technology
• 🤝 Collaborative and supportive team environment

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About MQ Lightings

M.Q. Lightings Enterprises, Inc. has been a trusted leader in the Philippine film, broadcast, stage, and live events industry since 1989. We represent over 50 globally recognized brands and provide world-class equipment, technical expertise, and reliable service to creative professionals nationwide.