Customer Service Associate

IMPORTANT:
Please DO NOT apply if you are not fluent/conversational in both English and Spanish.
This is an in-person position.

Call us at 954-200-5905
with any inquiries you may have

About Us:
Botanica Tomasa Francis is a Hispanic-owned spiritual shop rooted in inclusivity, culture, and community. We carry a wide variety of spiritual items from around the world — including candles, herbs, oils, books, incense, and sacred tools for practices like Santería, Espiritismo, and more. Our mission is to create a welcoming, well-rounded space that honors and celebrates global spiritual traditions.

Position Overview:

• MUST be bi-lingual

Customer Service Associate to join our team. This hybrid role combines in-store customer support with creative contributions to our digital presence. Ideal candidates are fluent in English and Spanish, passionate about spiritual practices, and excited to work in a culturally rich retail environment.

Responsibilities

• Greet and assist customers with warmth, respect, and product knowledge
• Operate the register and handle sales transactions accurately
• Maintain store appearance and restock shelves as needed
• Post and schedule content across social media platforms
• Assist with content creation and basic graphic/media editing
• Collaborate on marketing ideas and in-store promotions
• Water plants every other day
• Communicate clearly with management, coworkers, and volunteers

Qualifications

• Must be Bi-lingual in English & Spanish
• MUST have Basic understanding of spiritual products and practices (e.g., Santería, Botanica items).
• Excellent customer service and interpersonal skills.
• Familiarity with retail or sales environments.
• Organized, detail-oriented, and a strong team player.
• Creativity and comfort using Instagram, Facebook, TikTok, etc.
• Analytical mindset for reviewing content engagement and metrics
• Prior customer service or social media experience is a plus.
• Ability to work independently as well as collaboratively within a team environment.
• must has a general knowledge of Canva and other editing/social media applications.

This position provides an invaluable opportunity for personal growth and professional development within the fast-paced world of customer service that simultaneously allows you to grow your understanding of social media & marketing. Join us in shaping our brand's online presence while gaining practical customer service experience that will enhance your career prospects.

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Work Location: In person