Customer Service Associate

About the Role

We’re looking for friendly, energetic, and reliable Customer Service Associates to join our team and deliver exceptional in-store experiences. In this role, you’ll be the face of our store—helping customers find the right medical equipment and supplies, processing transactions, keeping the store looking great, and supporting daily operations. You’ll play a key part in building customer loyalty and driving sales in a fast-paced retail environment while working under the direction of the General Manager. This is a part-time opportunity with a mix of weekday and weekend shifts to match our peak retail hours.

Key Responsibilities

• Greet customers warmly, listen to their needs, provide accurate product information and recommendations, and help them make confident purchasing or rental decisions.
• Process sales, rentals, and service transactions quickly and accurately using our point-of-sale system, including cash, credit/debit, checks, and other payments.
• Maintain a clean, organized, and professional store environment—including sales floor, displays, counters, and signage—to create a welcoming space for customers and patients.
• Support inventory management by receiving shipments, stocking merchandise, performing cycle counts, and reporting low stock or issues to the General Manager.
• Build lasting customer relationships through friendly, knowledgeable service and follow-up to encourage repeat business.
• Collaborate with the store team and General Manager to meet daily goals, implement company initiatives, and resolve any customer concerns professionally (escalating when needed).
• Complete product, systems, and customer service training to stay current and provide the best possible assistance.
• Perform additional duties as assigned to support overall store success.

What We’re Looking For Requirements:

• High School Diploma or GED (required).
• Previous retail or customer service experience is preferred, but not required—we value a strong willingness to learn!
• Comfortable lifting up to 40 lbs. occasionally and being on your feet for extended periods.
• Basic math skills and computer proficiency (POS system training provided).

Key Skills & Qualities:

• Excellent communication and active listening skills.
• Strong customer service orientation with a helpful, positive attitude.
• Ability to multitask, think quickly, and solve problems in a fast-paced setting.
• Professional appearance and reliability.
• Team player who takes direction well and contributes to a positive store culture.

Work Environment

You’ll spend most of your time on the sales floor interacting with customers in our clean, well-lit retail store, with occasional work in the back office or warehouse/storage area. The role involves a mix of standing/walking, occasional bending/lifting, and regular interaction with customers, team members, and delivery partners. Proper safety procedures keep physical demands manageable.

Dress Code: Company-branded shirt, professional casual bottoms (shorts, slacks, jeans, or khakis), and closed-toe shoes.

If you enjoy helping people, thrive in a customer-facing environment, and want to be part of a team that provides essential medical equipment and supplies, we’d love to hear from you!

Apply today and join a company that values great service and team members who make a difference for our customers every day.

Pay: $18.00 - $21.60 per hour

Benefits:

• Flexible schedule

Application Question(s):

• The target pay range for this position is $18.00 - $21.60. What are your salary expectations if you were to accept this role?
• If you are selected for this role, how soon would you be available to start?
• We practice consultative selling, which means we ask questions to understand a customer's challenges and help them find the complete solution they need. Briefly explain any experience you have with consultative selling.
• At Discount Medical Equipment & Supply, we are a family-owned business built on a single belief: every person deserves the tools to live their best life. We measure our success by the lives we touch, the comfort we provide, and how we help people regain their independence. With this in mind, why do you feel you are the best person to join our company?
• Our expected hours of operation are Monday through Saturday from 9:00 AM – 5:00 PM. Are you available to work at any time during these hours, or is your availability limited? Additionally, do you anticipate any changes to your general availability over the next 3 to 6 months? Please explain your current and upcoming scheduling parameters.

Work Location: In person