Customer Service Associate

This Position is for a Customer Service Representative with a company in Clarksdale, MS. Full time position working 40 hours a week.

Summary: You will be responsible for helping customers by providing product and service information and technical issues as call center team members based on trust and reliability.

Responsibilities: Answer or make calls and assist customers with questions or concerns regarding their technical needs, complaints and other issues; Responding efficiently and accurately to callers, explaining possible solutions ensuring the customer feels supported and valued; Engaging in active listening while providing excellent consistent customer service; Document and update customer records based on interactions; Develop and maintain a knowledge base of the evolving products and services; Utilizing software, databases, scripts, and tools appropriately; Taking part in training and other learning opportunities to expand knowledge; Adhering to all company policies and procedures.

Qualifications: High School Diploma or equivalent; Associates or bachelors degree preferred; Understanding of company software, services, and policies; Proficiency with computers, especially with CRM software, and strong typing skills; Previous experience in customer service, tech support or other related fields preferred; Ability to build rapport with clients while able to prioritize and multitask; Maintain a positive and professional demeanor at all times; Must be willing to work flexible shift schedule; Excellent written and verbal communication skills; Strong time management, data entry skills, and decision-making skills; Must clear background and drug screening.