Customer Service Associate

Customer Service Associate (Counter Service)

Location: Fishetarian Fish Market Inc., Bodega Bay, CA

Job Type: Full-time, Part-time, Seasonal

Pay: $20.00 to $22.00 per hour

Expected Hours: 12 to 24 per week

Join Our Award-Winning Team

Fishetarian Fish Market Inc. is hiring upbeat, hard-working individuals to join our Front of House team as Customer Service Associates. This is a fast-paced counter service position, not a server role. You will take orders at the register, call out orders, expedite food, and help keep our high-volume operation running smoothly.

Who We Are

Founded in 2012 by Shane and Dana Lucas, Fishetarian is a casual, counter-style seafood restaurant serving sustainable, locally caught favorites like fish and chips and our award-winning gluten-free clam chowder. We are a certified Ocean Safe restaurant and have earned multiple North Bay and Sonoma County awards including Best Seafood, Best Chowder, Best Eats on the Coast, and Best Gluten-Free Menu.

We are one of the busiest destinations on the Sonoma Coast with beachfront dining and a strong local following. We proudly operate as a “Bummer Free Zone” with our Bummer Free Guarantee: you love your meal or your money back.

What You Will Do

As a Customer Service Associate, you will rotate through several counter service tasks including:

• Greeting guests and delivering warm, friendly service
• Running the register and taking orders accurately and quickly
• Calling out orders and expediting food with attention to detail
• Helping guests understand the menu and identify allergens
• Following cash handling procedures
• Assisting with deli case items, salads, grab-and-go items, and dessert stocking
• Merchandising, stocking, and unloading shipments
• Helping maintain the gift shop area
• Participating in training and team meetings
• Maintaining speed, accuracy, and quality during high-volume rushes
• Following food safety rules including handwashing, glove changes, and sanitation
• Following company policies on breaks, meals, grooming, uniforms, and attendance
• Maintaining reliable availability, especially weekends, holidays, and peak season
• Using slower months (Nov to April) for personal time or vacation

What We Are Looking For

• Must be able to speak and read English
• Excellent customer service and communication skills
• Positive attitude and strong teamwork
• Ability to move quickly and multitask in a high-volume environment
• Strong attention to detail
• Sense of urgency and ability to prioritize
• Knowledge of food safety and hygiene
• Prior restaurant or hospitality experience preferred
• Willingness to participate in ongoing training
• High school diploma or equivalent (or work permit if in high school)
• Over 21 is a plus but not required
• Driver’s license preferred

Important Notes About This Role

• This is counter service, not a server position
• The environment is very fast-paced, especially during peak season
• Long lines, high energy, and constant movement are part of the job
• We are a tip pool restaurant and every team member must carry their weight

Why Work With Us

• Competitive hourly pay plus great tips
• Holiday bonuses and regular raises
• Ongoing training and team-building
• Complimentary meal and two beverages each shift
• 30 percent employee discount on menu items and merchandise
• Free uniforms including shirts and hoodies
• Birthday and anniversary gifts
• A fun, inclusive, fast-paced work culture

Fishetarian Fish Market Inc. welcomes applicants from all backgrounds.

Physical Demands

This job requires standing, walking, talking, hearing, reaching, and occasional kneeling or crouching. Must be able to lift up to 25 pounds. Close vision is required.

Work Environment

Noise levels vary and can be high during busy periods. Reasonable accommodations may be made for individuals with disabilities.

Job Type: Part-time

Pay: $20.00 - $22.00 per hour

Benefits:

• Flexible schedule

Application Question(s):

• Are you comfortable wearing a Fishetarian t-shirt/sweatshirt & hat as your uniform?

Experience:

• Customer Service: 1 year (Preferred)

Ability to Commute:

• Bodega Bay, CA 94923 (Required)

Work Location: In person