Customer service - Associate

Job Description -

• Responsible for Handling Client tickets/queries and resolving with in SLAs
• Follow up and coordinate with various stakeholders for prompt shipment deliveries , dispute resolution.
• Delivering information about company’s offerings and assisting clients with product/service inquiries, ensuring client satisfaction and positive service experience
• Engaging with clients to keep them informed about any operational challenges, delays and call outs
• Handling customer escalations-preparing RCA and providing the solution
• Delivering information about company’s offerings and assisting clients with product/service inquiries, ensuring client satisfaction and positive service experience
• Interact with clients, understand their needs and requirements and deliver customized solutions.
• Identify any process/product shortcomings in order to improvise the same and sharing inputs with product team on development of tailored solutions that supports client requirements by proactively asking client Feedbacks on our products & services