Customer Service Associate, Corporate Banking

About the role

This is a contract role with possible extension, supporting account opening processes, transaction processing, and customer service in a banking environment.

Key responsibilities

• Assist in preparing account opening documents and monitor the collection of outstanding and supplementary documents to ensure timely completion of the account opening process
• Coordinate account opening submission and follow through to completion in accordance with internal procedures
• Support daily transaction processing and follow-up for deposit, loan and trade finance activities
• Assist with routine demand deposit rate negotiation support
• Conduct preliminary checks on customer transaction documents and liaise with Operations for downstream processing
• Verify daily deposit and remittance transactions
• Provide transaction advice, confirmations, or related messages to customers and handle routine customer inquiries
• Review AML screening outputs and escalate relevant matched cases to the responsible business unit for further action
• Perform additional duties and ad hoc assignments as directed by supervisors

About you

• Diploma or higher education in Banking, or a related discipline
• Minimum 2 years of relevant experience in commercial or corporate banking
• Ability to multi-task
• Excellent interpersonal, relationship management, and communication skills
• Proactive team player with the ability to work independently under minimal supervision
• Bilingual in English and Chinese (both written and spoken) to liaise effectively with Mandarin-speaking clients and business partners