Customer Service Associate (CSA) BLENDED

Job Overview

We are hiring energetic, customer-centric individuals for a leading MNC BPO. In this role, you will handle both customer calls and live chats to assist clients with their queries, provide effective solutions, and deliver an exceptional customer experience.

Key Responsibilities

• Customer Interaction: Handle incoming customer inquiries via Voice (calls) and Non-Voice (Chat/Email) channels.
• Issue Resolution: Diagnose and resolve customer queries, complaints, and requests accurately in a timely manner.
• Service Quality: Maintain high quality standards and adherence to process guidelines and KPIs.
• Data Management: Accurately log customer interactions and details into the CRM software.
• Multitasking: Seamlessly switch between phone calls and live chat interfaces while maintaining clear and professional communication.

Eligibility Criteria & Key Skills

• Education: Minimum HSC (12th Pass) or equivalent / Graduate in any discipline.
• Experience: Freshers and experienced candidates are welcome to apply.
• Language Proficiency: Fluent in English (both verbal and written skills are mandatory).
• Shift Preference: Must be comfortable and ready to work in Afternoon Shifts.
• Basic Computer Knowledge: Decent typing speed and familiarity with basic software/browsers.
• Customer-Centric Mindset: Excellent active listening, problem-solving, and interpersonal skills.

Pay: ₹17,000.00 - ₹21,000.00 per month

Benefits:

• Provident Fund

Education:

• Higher Secondary(12th Pass) (Preferred)

Language:

• English (Preferred)

Work Location: In person