Customer Service Associate (Education)

Location: Marine Parade (East) or Toa Payoh

About the role

Jan & Elly English Language School is an established enrichment centre, specialising in Phonics and English Tuition for 4-12 year old students.

We're looking for a friendly and organised Customer Service Associate to join our team on a full-time basis. This role is ideal for someone who enjoys working with people and supporting daily centre operations in a learning environment.

Key responsibilities

• Be the first point of contact for parents and visitors
• Handle walk-in enquiries, phone calls, and messages promptly and in timely manner
• Support student arrival, waiting and dismissal
• Take charge of enrolment coordination, invoicing and class scheduling
• Support teachers with day-to-day centre operations
• Track student numbers, enrolments and withdrawals

About you

• Friendly, confident and professional communication skills
• Organised, detail-oriented and able to multitask with a strong sense of accountability
• Comfortable interacting with parents and young children
• Able to commit to working on both weekends (Saturday and Sunday) and three weekdays
• Weekday hours: 12pm-9pm
• Weekend hours: 9am-6pm
• Prior customer service or front desk experience is an advantage
• Willing to provide front desk support at other branches when operational needs require

Benefits

• Performance-based bonus opportunities
• Supportive and welcoming team environment
• On-the-job guidance provided
• Convenient location at iMall or Toa Payoh Central CC