Customer Service Associate, Golf Retail

Come work with us, not for us!

2nd Swing is a one of a kind, forward thinking, customer-centric golf retail company. Our employees are highly-valued, while working hard in a positive and supportive culture. At 2nd Swing you will find:

• Vast Exposure to the Golf Industry
• A Commitment to Total Well-Being
• Opportunities to Discover Your Fit and Make an Impact
• A Collaborative and Flexible Environment

Position Summary:

This role delivers a great guest experience by handling golf equipment purchases and trade-ins, answering product questions in-store and over the phone, and keeping checkout running smoothly. The ideal candidate is a golf enthusiast with at least two years of customer service experience, solid golf equipment knowledge, and confidence using POS systems. They’re friendly, detail-oriented, and comfortable working in a fast-paced retail environment. This position a part-time in-store position located in Scottsdale, AZ. No remote work will be offered. Weekend availability required.

Responsibilities:

• Greet guests and provide a friendly, welcoming store experience.
• Process purchases, payments, returns, and exchanges accurately using the POS system.
• Complete golf equipment trade-in transactions and follow required procedures.
• Answer customer questions in person and over the phone.
• Verify pricing, discounts, and transaction details for accuracy.
• Handle customer concerns professionally and involve the appropriate team member when needed.
• Maintain an organized checkout area and assist with daily store operations.
• Follow cash-handling, transaction, and loss-prevention procedures.

Required Qualifications:

• 2+ years of customer service experience.
• Golf retail experience or knowledge of golf equipment preferred.
• Experience with POS systems and cash handling preferred.
• Strong communication and customer service skills.
• Detail-oriented, reliable, and comfortable handling transactions.
• Ability to work in a fast-paced retail environment and follow established procedures.
• Team-oriented with a willingness to help where needed.
• Flexible availability for part-time seasonal hours, including weekends and evenings.

Physical Requirements:

• Ability to work part-time hours, including weekends.
• Prolonged periods of sitting, standing, and bending.
• Comfortable working in a retail environment.

Part-Time Benefits:

• Flexible Scheduling
• 401(k) Company Match
• Employee Programs, Including PGA Membership Dues Support
• Paid Time Off
• Discounted Merchandise
• Health and Wellness Initiatives
• Work-Life Balance

Compensation: $18–$22 per hour, based on previous experience.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.