Customer Service Associate (Guest Experience) - Pasay

About the Role

The Customer Service Associate serves as the primary frontline ambassador for the arcade, delivering efficient service, handling guest inquiries, managing store entries, and ensuring every customer enjoys a positive visit. This role manages central customer service desk operations, processes game card reloads, addresses service issues, and maintains a welcoming atmosphere throughout the facility.

Key Responsibilities

• Service Desk Operations: Staff the central guest service counter to answer visitor inquiries, provide venue directions, explain game pricing tiers, and manage entry/exit flows.
• POS & Transaction Processing: Handle ticket sales, execute game card reloads, issue promotional discount passes, and manage daily cash desk balances accurately.
• Inquiry & Dispute Resolution: Act as the first point of contact for customer feedback, resolving card transaction discrepancies, game credit disputes, or service complaints courteously.
• Redemption & Counter Support: Assist guests with checking reward point balances, selecting prize items, and maintaining organized merchandise displays at the service desk.
• Guest Communication & Support: Provide dedicated support to families, group visitors, and party hosts, ensuring clear communication of safety guidelines and facility policies.

Qualifications & Requirements

• Education: College graduate of hospitality, business or related
• Experience: 1–2 years of experience in retail customer service, front desk support, hospitality, or cashier operations within a high-traffic environment.
• Technical Skills: Proficiency in point-of-sale (POS) operating systems, cash handling, and basic computer applications.
• Competencies: Strong verbal communication, active listening, de-escalation abilities, and a customer-first mindset in fast-paced retail or leisure settings.