Customer Service Associate III

Job Summary

Communicating with customer/adjuster to understand their requirement and meeting their needs, serves the Customer with empathy; and follows up to ensure that the customer needs have been met. Managing and researching on property scheduling cases, working with highly complex customers/adjuster communications, concerns, conflicts and issues.

Key Responsibilities

• Communicate empathy and timely with customers and helps them through their scheduling in a fast, fair and easy manner.
• Will be reviewing claims and doing follow-up through Calling ( outbound and inbound calls )
• Retrieving claim related documents, obtain additional information if missing
• Completing all necessary forms, and emailing them to appropriate parties
• If offered the role you will go through training. You will receive ongoing support, mentoring, and coaching as you develop in your career.

Education and Experience

• Bachelors degree or equivalent experience
• Insurance domain certification, example AINS, AIC etc. Will be preferred.
• Experience in voice process and Zeal to learn about property
• Are known for clear and professional communication, both written and verbal.

Functional Skill

• Knowledge of insurance policy, coverage, and regulation.
• I for details and accurate preparation for data to access value of the estimate.
• Investigate, evaluate, and identify requirements for the claim basis. The information provided.
• Ability to realize available tools to capture information accurately .

Note: Open for all resources with voice skillset.

Eligible candidate will go through relevant rounds of screening, interviews and assessments.

Primary Skills

• Consumer Protection
• Customer Data Management
• Performance Management (PM)
• Relationship Building
• Stakeholder Relationship Management

Shift Time

Shift C (India)

Recruiter Info

Annapurna Jha