Customer Service Associate: Live Entertainment Transportation and Logistics

Description:

Customer Service Associate: Live Entertainment Transportation and Logistics

Clark Transfer, a leading provider of transportation and logistics services for the theatrical touring and live entertainment industries for more than 75 years, seeks a new full-time team member. This is an ideal position with growth potential for someone interested in working at the intersection of show business and the trucking industry.

Location: Harrisburg, PA

Hours: M-F, 8AM – 5PM, plus rotating on-call hours as scheduled

Clark Transfer is a family owned and operated company with “no matter what” service to our customers as our core value. We value diversity, initiative and creativity. Learn more about our company at www.clarktransfer.com.

Customer Service Associate Job Responsibilities

Delivers Clark Transfer’s high standard of service to theatrical and live entertainment customers by:

• Communicating with and serving customers in daily operations as part of the Customer Service team, including:
  • Inputting operational details provided by customers into the computer system
  • Answering customer calls and emails and processing requests and changes
  • Routing communications and requests to the appropriate parties in an accurate, complete, and timely manner
  • Proactively communicating with customers as assigned; requesting updates
  • Tracking/following up on requests and changes until completed; reporting back to colleagues and to customers directly
• Participating in the Evening and Weekend on-call week rotation
• Developing and maintaining relationships with current and potential customers, including creating and handling bids:
  • Processing customer schedules
  • Calculating costs for schedules and deriving pricing
  • Creating and delivering bid letters, tracking bids as they progress to contracts, and maintaining associated records
• Handling time-sensitive international border crossing processes and paperwork
• Tracking and analyzing service failures as required
• Participating in team-based efforts to improve internal processes and quality of service
• Undertaking other projects and activities as from time to time may be required.

Requirements:

The ideal candidate will:

• Have a working knowledge of the behind-the-scenes logistical and production work involved in the theatrical and live entertainment industries
• Have an understanding of the operational principles and practices of the trucking industry
• Have a demonstrated commitment to extraordinary excellence in customer service
• Have a compulsive and unyielding attention to detail
• Be effective in written and oral communications, including excellent listening skills, accuracy, and timeliness
• Be flexible and willing to adapt to changing needs and circumstances quickly
• Be proactive in identifying and preventing potential problems
• Be computer-literate, with strong skills in basic business programs including word processing, spreadsheets, communications, and database applications