Customer Service Associate- Non voice- Jaipur

Roles and Responsibilities :

• Provide exceptional customer support through email, chat, or other digital channels to resolve customer queries and concerns.
• Process customer requests, troubleshoot issues, and escalate complex problems to senior team members when necessary.
• Maintain accurate records of all interactions with customers using CRM software or other tools.
• Collaborate with internal teams to resolve recurring issues and improve overall customer satisfaction.

Job Requirements :

• 0-12 years of experience in a similar role (non-voice process).
• Strong communication skills for effective written correspondence with customers.
• Ability to work on rotational shift.
• Basic computer knowledge for navigating various software applications such as CRM systems.
• Grad/undergrad fresher are ok .