Customer Service Associate (Temp Part-Time)

About the role

Jan & Elly is an established English Language School, focused on teaching Phonics and English to 4-12 year olds. We're looking for a friendly and organised Customer Service Associate to join our team on a temporary part-time basis (Sep-Oct). This role is ideal for students on holiday who enjoy working with people and are keen to learn about daily centre operations in the education industry.

Key responsibilities

• Be the first point of contact for parents and visitors
• Handle walk-in enquiries, phone calls, and messages promptly and in a timely manner
• Support student arrival, waiting and dismissal
• Support teachers with day-to-day centre operations

About you

• Friendly, confident and professional communication skills
• Organised, detail-oriented and able to multitask with a strong sense of accountability
• Comfortable interacting with parents and young children
• Able to commit to working on Wednesdays, Saturdays and Sundays
• Weekday hours: 2pm-9pm
• Weekend hours: 9am-6pm (incl 1 hour lunch break)
• No experience required, on-the-job guidance provided

About us

Jan & Elly is an established English Language School, focused on teaching Phonics and English to 4-12 year olds.