Customer Service Associate(Entry Level)

Customer Service Associate (Entry Level) | Manchester, UK | Full-Time | Entry Level

Job Title: Customer Service Associate (Entry Level)
Location: Manchester, UK
Job Type: Full Time, Permanent
Employment Type: Full-Time
Experience Level: Entry Level / Freshers / Trainee

About the Role

Are you friendly, confident and ready to start your professional career?

We are looking for a motivated Customer Service Associate (Entry Level) to join our team in Manchester. This is a great opportunity for freshers, graduates and career starters to gain practical experience in customer service, communication and business operations.

No previous customer service experience is required. Full training and ongoing coaching will be provided.

You will support customers, respond to enquiries and work with colleagues to deliver a professional customer experience while developing valuable workplace skills.

Key Responsibilities

• Provide friendly and professional customer support.
• Respond to customer enquiries and provide accurate information.
• Understand customer needs and assist with routine requests.
• Resolve straightforward issues and escalate complex concerns when required.
• Maintain accurate customer records and relevant documentation.
• Build positive relationships through clear and professional communication.
• Work with colleagues to ensure customer requests are handled efficiently.
• Follow established customer service procedures and standards.
• Support general administrative and team activities.
• Participate in training and coaching to develop customer service skills.

We're Looking For Someone Who Is

• Friendly, approachable and confident with customers.
• A clear and professional communicator.
• Customer-focused with good listening skills.
• Organised and able to manage different tasks.
• Reliable, positive and willing to take responsibility.
• Patient and professional when handling customer concerns.
• A supportive team player.
• Eager to learn and develop a long-term career.

Requirements

This is a genuine entry-level opportunity, so previous customer service experience is not essential.

We welcome freshers, graduates and career starters with good communication, organisation and problem-solving skills. Transferable experience from retail, hospitality, administration, sales, events or other customer-facing environments is beneficial but not required.

Basic computer literacy and attention to detail will be useful.

Experience

Previous experience in relevant customer service, customer-facing, administrative, retail, hospitality, sales, marketing, operations, or related roles is beneficial but not essential, as full training will be provided.

What You'll Receive

• Competitive base salary plus performance-based bonuses.
• Comprehensive training and ongoing coaching.
• Clear career progression opportunities.
• Leadership development and mentoring.
• Recognition and reward programmes.
• Team socials and networking events.
• National and international travel opportunities.
• A supportive, collaborative, and inclusive working environment.

Career Development

You will develop practical skills in customer communication, problem-solving, administration and customer relationship management.

A potential progression pathway could include:

Customer Service Associate → Senior Customer Service Associate → Customer Service Executive → Team Leader → Customer Service Management

Progression will depend on individual performance, capability, development and business requirements.

Why Join Us?

Our approach to progression is based on performance, capability and commitment. As you gain experience, you can build towards positions with greater responsibility and leadership involvement. This makes the role particularly suitable for freshers, graduates and individuals looking to establish a long-term career in customer service.

You will receive structured training, practical experience and ongoing coaching in a supportive environment. Individuals who demonstrate reliability, initiative and a willingness to learn can take on greater responsibilities as they progress.

Apply Today

If you're ready to build a rewarding career with a company that invests in your professional growth, we'd love to hear from you.

Apply now to be considered for the Customer Service Associate (Entry Level) position in Manchester.

We are an equal opportunity employer and welcome applications from people of all backgrounds. Hiring decisions are made based on skills, qualifications, and business needs.

Equal Opportunity Employer

Pay: £14.00-£16.00 per hour

Benefits:

• Casual dress
• Free parking
• Gym membership
• On-site parking

Work authorisation:

• United Kingdom (required)

Work Location: In person