Customer Service Attendant - RSA/RCG

CASUAL CUSTOMER SERVICE ATTENDANT – RSA/RCG

Do you want to be part of a team where staff feel they are valued and appreciated? CLUB BLACKTOWN is on the lookout for enthusiastic, customer-focused individuals to join our team as Customer Service Attendants.

This is an exciting opportunity to work across a variety of departments including bars, café/restaurant, gaming, reception, functions, and events. If you’re passionate about providing great service and creating memorable experiences, we’d love to hear from you.

About the Role

As a Customer Service Attendant, you’ll be responsible for:

• Greeting and assisting members and guests with warmth and professionalism
• Preparing and serving food and beverages (bar, café, tray service, barista duties)
• Providing service on the gaming floor (pokies, cashier, compliance)
• Delivering positive, safe and memorable experiences to all patrons
• Supporting team members and contributing to a welcoming Club environment

This is a casual position with a variety of shifts available across mornings, days, evenings, late nights, weekends, and public holidays. Flexibility is essential and applicants must be willing work hours that are in line with our trade requirements.

What We’re Looking For

We want team members who are:

• Customer-focused with excellent communication and people skills
• Positive, reliable, and team-oriented with a can-do attitude
• Well-presented and professional under pressure
• Flexible and willing to work across different roles and shifts
• Able to show initiative, multitask, and problem-solve

Qualifications & Experience

• RSA & RCG (required before commencing)
• Previous hospitality or customer service experience - bar, café, gaming, restaurants, clubs, pubs (desirable but not essential)
• Safe Food Handlers Certificate (advantageous)
• Unrestricted Right to Work in Australia

What We Offer

• Competitive hourly rate with weekend and late-night loading
• 50% staff discount on food across our award-winning restaurants
• Staff reward and recognition program
• Free onsite parking and close to public transport
• Uniform supplied
• Ongoing training and development opportunities (including paid ARCG after 6 months for eligible staff)
• Career progression pathways in a supportive and inclusive workplace

Join Our CLUB BLACKTOWN Team!

Be part of a team that values people, passion, and purpose. If you’re enthusiastic about hospitality and want to work in a fun, fast-paced, and supportive environment, apply now!