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Customer Service (Back Office)

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Onsite

Customer Service (Back Office)

KnowledgeWorks Global (KGL)

Customer Service (Back Office)

2 months ago

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Important information


Contract type:

Permanent

Salary:

₹200,000 – ₹500,000 / year

Location:

Mumbai, Maharashtra, India

Work mode:

Onsite

Published on:

8 September 2026

What they need


  • To manage the entire end-to-end process of publication of journal articles and issues, i.e., from submission of articles for peer review to final issue publication.
  • To provide written and verbal reports/feedback on journal performance.
  • To notify Editorial Production management, Publishing and Editors of problems and/or delays in the Editorial review process and/or Production process.
  • To suggest and implement means of improvement in the end-to-end process.
  • Ensuring Master copy Production and Master copy Review
  • Issue Compile/Build up Production
  • Proof Reading
  • Ensuring internal coordination and communication
  • Tracking files through complete process & achieving production and quality targets.
  • Responsible for publishing the journal content online as well coordinating with authors & editorial office
  • Responsiveness to internal teams, maintaining MIS

Interested candidates email on - [email protected] or call on 9920674397

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