Customer Service - Bilingual

Job Overview
Sycamore Specialty Underwriters, LLC is a Michigan-based property and casualty holding company. We are looking to hire an Underwriting Assistant with Customer Service experience within our Personal Lines Underwriting department for our Troy, MI office.

Responsibilities

• Provide exceptional customer service by responding to all inbound producer & customer calls and written correspondence.
• Support internal underwriting unit by generating & processing new business & renewal quotes.
• Proactively identify, communicate and input policy transactions.
• Collaborate and review inspection reports with underwriters to maintain on-going record of outstanding reports.
• Manage and utilize time effectively to ensure department meets required service levels for improved customer satisfaction results.
• Execute additional underwriting or project duties as needed.
• Provide backup and/or overflow assistance to the team as requested.

Qualifications

• College degree or equivalent training and experience
• Prior customer service experience is preferred
• Bi-lingual (English/ Spanish) speaker is highly preferred
• Prior experience working for a property/casualty insurance company or agency is a plus
• Excellent communication and interpersonal skills are required
• Must obtain a property/casualty license within 90 days of hire if not already licensed
• Ability to review, record and organize data from a variety of sources with no prescribed format is essential
• Ability to work as a member of a team is imperative
• Must be flexible and willing to learn at a rapid pace
• Must be detail orientated, highly motivated and a self-starter

This position is an excellent opportunity for individuals looking to grow their careers in the financial services industry while contributing to a collaborative team environment focused on achieving excellence in underwriting practices.

The above information on this description has been designed to indicate the general nature and level of work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Sycamore Specialty Underwriters, LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Job Type: Full-time

Work Location: Hybrid remote in Troy, MI 48084