Customer Service (Both Day & Night Shift)

Career Advancement Opportunities

Medical Claims

Year-end Bonus

Complimentary Stay at the Glampsite

About the role

This role involves managing customer communications and administrative tasks for a hospitality service. You will be the primary point of contact for customers across multiple channels, handling inquiries, complaints, and service requests while maintaining accurate records and ensuring customer satisfaction.

Key responsibilities

• Respond to all phone calls, emails, and messages across all social media platforms, especially WhatsApp, Instagram, and Facebook to ensure prompt delivery of professional assistance
• Actively follow up with potential customers to address any concerns or inquiries, ensuring clarity and preventing misunderstandings before their check-in dates
• Deliver clear, complete, and reliable details about services, promotions, and client queries across all communication channels WITHOUT fully relying on AI tools such as Claude or ChatGPT
• Cross-check the received orders from the system and update all details in the Excel sheet
• Identify customer needs, handle complaints, process service extensions, terminations, balance payments, and refunds professionally and efficiently
• Send feedback forms and track responses to ensure quality service and customer engagement after they have checked out
• Undertake any other ad-hoc administrative assignments from your direct supervisors

About you

• Minimum 1 year of customer service experience is preferred

• Proficient in leveraging AI tools, alongside Microsoft Office & Google Drive, to work more efficiently and effectively

• Able to exercise good judgment and make decisions independently without constantly relying on supervisors.

• Fluent in English and Bahasa to communicate & deal with clients. Knowing Mandarin is a bonus.

• Responsible and able to play an active role in the team

• Pleasant personality with excellent interpersonal and communication skills

• Multitasking, creative, hardworking, and a good team player

• Willing to work in a fast-paced, constantly changing, and collaborative environment

• Able to work on non-office working hours — Rotating shifts / Morning: 8:00 AM–5:00 PM, Evening: 1:00 PM–10:00 PM, Mid-shift: 10:00 AM–7:00 PM

• 5 days per week on a rotating roster — rest days not necessary on weekends.