Customer Service (Cantonese Speaker)

Customer Service role (Hong Kong Support)- 1 year contract renewable basis

Job Description

• This role may focus on some or all the accountabilities below depending on operational needs, covering all customer levels.

• The core responsibility is to take ownership of the customer journey by acting as a single focal point, driving accountability, and demonstrating continuous improvements while genuinely caring for our customers.

• The role performs tasks based on guidelines with some room for interpretation, sharing information and addressing standard and moderately complex enquiries while explaining processes and procedures.

• It also identifies gaps in existing processes, systems, and procedures within the assigned area, carrying out activities in a structured, routine, and standardised environment.

Compulsory skill set(s):

• Cantonese speaking is a mandatory requirement.

• Proficiency in English and Mandarin (read, write, and speak) is highly preferred.

• Effective communication skills to manage customer enquiries, explain processes, and handle both simple and complex questions.

• Basic to intermediate Microsoft Office skills (Outlook, Excel, Teams, Word) for daily operations, reporting, and coordination.

• Attention to detail and accuracy, especially for transactional, invoicing, and compliance-related tasks.

Nice-to-have skill set(s):

• Demonstrates calmness and emotional stability during challenging or sensitive conversations.

• Shows strong resilience and focus when working under tight deadlines.

• Possesses solid commercial and business acumen.

• Strong analytical and problem-solving capabilities.

Opens to Fresh graduates as well.

Working Hours: 8.30 am to 5.30 pm or 9.00 am to 6.00 pm | 5 days per week | 2-3 days RTO. No night shift.

Working Location: Sunway Square