Customer Service Case Manager

A Hyundai Service Case Manager acts as the primary liaison between vehicle owners, dealership service departments, and corporate support to resolve complex or escalated vehicle service concerns.

• Liaison & Communication: Communicate directly with customers regarding recurring or complex vehicle issues, repair timelines, and corporate decisions.
• Case Coordination: Gather diagnostic data and repair history from dealership technicians and service advisors.
• Warranty & Repair Authorization: Coordinate with Hyundai's technical support and warranty divisions to authorize special repairs, parts replacements, or goodwill assistance.
• Process Tracking: Document all interactions, monitor file progress, and ensure timely case closures in alignment with corporate customer satisfaction standards.
• Feedback Reporting: Track common recurring mechanical or service issues to help corporate and dealership teams improve future service processes.

Required Skills & Qualifications

• Automotive Knowledge: Strong understanding of vehicle components, mechanical systems, and diagnostic terminology.
• Communication & Conflict Resolution: Excellent verbal and written skills to de-escalate frustrated clients and negotiate resolutions.
• Technical Literacy: Familiarity with automotive diagnostic tools and corporate case management or tracking software.
• Education & Experience: Typically requires a relevant associate’s or bachelor’s degree paired with previous experience in customer service, automotive advising, or corporate client relations.

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: Remote