Customer Service CBD Sales

Job Overview

Customer Service & CBD Sales Associate

Frisco Wellness & Botanicals | Frisco, Texas

Position Overview

Frisco Wellness is seeking an energetic, friendly, and sales-driven Customer Service & CBD Sales Associate to create an exceptional customer experience while helping grow retail sales.

This is a hands-on customer-facing position ideal for someone who enjoys talking with people, learning about wellness products, and helping customers find products that fit their needs. The ideal candidate is personable, dependable, confident in sales, and comfortable working toward measurable sales goals.

Experience with CBD, wellness products, supplements, botanicals, nutrition, fitness, beauty, or specialty retail is a plus, but we are willing to train the right candidate.

Key ResponsibilitiesCustomer Service & Product Education

• Greet every customer promptly and create a friendly, welcoming experience.
• Ask questions to understand customer needs, preferences, and wellness goals.
• Educate customers about CBD, CBG, CBN, botanicals, mushrooms, supplements, and other wellness products offered in the store.
• Explain product features, suggested uses, ingredients, and differences between products.
• Provide responsible product education without diagnosing conditions or making inappropriate medical claims.
• Answer customer questions accurately and professionally.
• Handle customer concerns and service issues with professionalism.

Sales & Revenue Growth

• Actively engage customers and recommend appropriate products based on their needs.
• Work toward individual and store daily, weekly, and monthly sales goals.
• Increase average transaction value through effective upselling and cross-selling.
• Introduce customers to complementary wellness products.
• Promote current specials, new products, events, loyalty programs, and promotions.
• Help convert first-time visitors into repeat customers.
• Encourage customer reviews, referrals, loyalty participation, and return visits.
• Help identify opportunities to increase customer traffic and sales.

Customer Retention & Relationship Building

• Build genuine relationships with new and returning customers.
• Learn customer preferences and provide personalized recommendations when appropriate.
• Create a customer experience that encourages repeat business.
• Help educate customers about new products and wellness options.
• Represent Frisco Wellness professionally when interacting with customers and community members.

Store Operations

• Accurately process purchases using the POS system.
• Handle cash, credit card, discounts, and other transactions responsibly.
• Assist with opening and closing responsibilities as assigned.
• Stock, organize, price, and merchandise products.
• Monitor inventory and communicate low-stock or high-demand products to management.
• Check expiration dates and help maintain proper product rotation.
• Keep shelves, displays, counters, and customer areas clean and organized.
• Complete assigned operational and cleaning checklists.
• Help maintain a professional, clean, and customer-ready store at all times.

Marketing & Community Engagement

• Promote Frisco Wellness events, workshops, specials, and new products to customers.
• Support community events and in-store activities.
• Identify products and customer experiences that may be useful for social media promotion.
• Help create an energetic store environment that encourages customers to stay, explore, purchase, and return.

Performance Expectations

Performance may be measured by:

• Individual and store sales performance
• Average transaction value
• Upselling and cross-selling results
• Customer satisfaction
• Repeat customer activity
• Customer reviews and referrals
• Product knowledge
• POS and transaction accuracy
• Attendance and dependability
• Store cleanliness and organization
• Compliance with company procedures

Qualifications

• Retail, sales, hospitality, wellness, or customer service experience preferred.
• Strong customer service and interpersonal skills.
• Sales-driven personality with the confidence to recommend and sell products.
• Comfortable approaching and engaging customers.
• Ability and willingness to learn about CBD and wellness products.
• Excellent verbal communication skills.
• Dependable, punctual, professional, and organized.
• Comfortable working toward measurable sales goals.
• Basic computer and POS skills.
• Ability to work independently and as part of a team.
• Must be available to work evenings and weekends as required.

Experience with CBD, supplements, botanicals, mushrooms, natural products, nutrition, fitness, beauty, or specialty retail is strongly preferred.

What We're Looking For

We want someone who doesn't simply stand behind the counter waiting for customers to make a purchase. We're looking for someone who will engage, educate, recommend, sell, and build relationships.

The right person understands that great customer service and great sales go together. Every customer should leave Frisco Wellness feeling welcomed, informed, and excited to return.

Join Frisco Wellness and help us create a customer experience centered around education, natural wellness, exceptional service, and meaningful relationships.

Pay: $12.00 - $14.00 per hour

Benefits:

• Paid training

Work Location: In person