Customer Service Champion

At the Americana Modern Hotel, we pride ourselves on delivering a genuine, memorable experience for every guest. We’re looking for a Customer Service Champion — someone with a warm, professional demeanor who thrives on making people feel welcome and cared for.

As the first point of contact for our guests, you’ll set the tone for their stay by providing exceptional service, clear communication, and a sincere smile. If you’re personable, reliable, and enjoy creating positive experiences, we’d love to meet you.

Key Attributes

• Charismatic, engaging, and guest-focused — you enjoy connecting with people.
• Dependable and punctual — guests and teammates can count on you.
• Honest, adaptable, and always willing to lend a hand wherever needed.
• Comfortable using computers and eager to learn new systems and procedures.

Primary Responsibilities

• Welcome and register guests, managing all check-in and check-out tasks.
• Handle online and phone reservations with accuracy and care.
• Provide clear information about rooms, rates, and amenities.
• Process payments and verify guest information.
• Coordinate with housekeeping to ensure rooms meet Americana’s quality standards.
• Address guest requests and concerns promptly and professionally.
• Support group and VIP bookings, offering thoughtful, personalized service.
• Maintain accurate records of reservations, payments, and guest communications.

Preferred Skills & Experience

• Prior experience as a Front Desk Agent, Receptionist, or similar hospitality role.
• Familiarity with property management software (e.g., Hotel Key, Guest Touch).
• Understanding of travel and booking platforms such as Booking.com and TripAdvisor.
• Excellent communication, organization, and multitasking skills.
• A genuine customer service mindset — you take pride in making someone’s day better.

Our Culture

• Detail-Oriented: We care about quality, precision, and presentation.
• People-Oriented: We believe in fairness, respect, and teamwork.
• Team-Oriented: We support each other to ensure every guest leaves smiling.

Ready to Join the Team? Call or text 530-917-8817 to schedule an interview today.

Location: In person – Downtown Redding, CA

Job Types: Full-time, Part-time

Pay: $17.00 - $18.50 per hour

Expected hours: 18.0 – 30.0 per week

Language:

• Spanish (Preferred)

Work Location: In person