Customer Service Class 2 Driver Operator

Adecco is excited to be working closely with one of our key clients at Auckland Airport. This is a fantastic opportunity to join a fast-paced airport environment where customer service, teamwork, and operational excellence are at the heart of everything we do. If you enjoy working with people and delivering outstanding service, we'd love to hear from you.

We are currently seeking a customer-focused and reliable individual to join our client, a leading provider of catering services, based at Auckland Airport.

This is a unique opportunity for someone who enjoys working with people and delivering exceptional customer service in a fast-paced airport environment. While a Class 2 Licence is required, this role is not solely a driving position. The focus is on providing outstanding service, coordinating catering deliveries, liaising with airline crews and operational teams, and ensuring customer requirements are met to the highest standard.

Candidates with experience in customer service, hospitality, aviation, transport, logistics, retail, or other customer-facing industries are encouraged to apply.

Job Summary

• Report directly to the Duty Manager and/or Operations Supervisor.
• Ensure the quality of services meets customer requirements and manage any order changes effectively.
• Coordinate the loading of equipment and catering supplies onto vehicles and support the smooth delivery of services.
• Ensure equipment is transferred safely and efficiently in line with safety regulations and customer guidelines.
• Operate a Class 2 vehicle and high lift truck when required.
• Manage accurate loading and unloading of vehicles according to schedules and operational requirements.
• Liaise with airline crews, customers, and operational stakeholders to ensure service expectations are met.
• Complete operational checklists and documentation accurately and on time.
• Ensure all deliveries and services are completed safely, securely, and within designated timeframes.

Key Responsibilities

• Deliver outstanding customer service to airline crews and operational stakeholders.
• Build and maintain positive relationships with customers and airport partners.
• Coordinate daily operational activities while ensuring compliance with schedules and safety standards.
• Manage loading and unloading processes in line with customer specifications and operational requirements.
• Operate a high lift truck as part of aircraft catering and delivery operations, where required.
• Resolve customer and operational issues professionally and efficiently.
• Communicate effectively with internal teams, customers, and airline personnel.
• Support the onsite operations team to ensure smooth day-to-day service delivery.
• Complete operational paperwork, checklists, and reporting accurately.
• Adhere to all health and safety procedures, airport security requirements, and airside driving regulations.
• Maintain high standards of professionalism, safety, and customer service at all times.

Key Requirements

• Full Class 2 Driver License required.
• Strong customer service skills and a passion for delivering exceptional service.
• Previous experience in hospitality, aviation, logistics, transport, retail, or another customer-focused environment.
• Experience as a driver in any industry is beneficial but not essential.
• Ability to build positive relationships with airline crews, customers, and operational teams.
• Professional, friendly, and confident communication skills.
• Experience operating a high lift truck is advantageous, or willingness to be trained.
• Airport-side or airfield driving experience is beneficial but not essential.
• Strong attention to detail and ability to work in a fast-paced environment.
• Willingness to complete airport security, airside safety, and operational compliance training.
• Flexibility to work rotating shifts, weekends, and public holidays.
• Strong understanding of health and safety requirements and compliance procedures.
• Clean criminal record.

What We're Looking For

We're looking for someone who enjoys interacting with customers, takes pride in providing excellent service, and can represent our client professionally. Driving forms part of the role; however, the primary focus is ensuring a seamless customer experience while supporting daily airport catering and operational activities.

This is an excellent opportunity to join a dynamic team in a unique airport environment where service, teamwork, and professionalism are highly valued. If you're passionate about customer service and enjoy working in a fast-paced setting, we encourage you to apply today.

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