CUSTOMER SERVICE CLERK

Job Description - Customer Service Clerk

Job Title: Customer Service Clerk

Reports To: Commercial Director or North America

Company Overview

Ferrari Group specializes in the worldwide shipment of jewelry and luxury goods, providing one-stop solutions for the logistics management of high-value merchandise. The company is recognized for its global expertise in customs procedures and valuable experience with different courier services, gaining increasing recognition within the industry.

Position Overview

The Customer Service Clerk role at Ferrari Express Inc. is a critical position within our Midtown Manhattan (Diamond District) office. This role is responsible for providing exceptional customer service, ensuring client satisfaction, and contributing to the efficient operation of our high-value logistics services.

Key Responsibilities

• Client Relationship Management: Providing Introductory Information: Deliver comprehensive onboarding details to new customers.

  Client Satisfaction: Ensure that Ferrari’s clientele is satisfied with our products and services through continuous engagement.

  Relationship Management: Manage and nurture client relationships, ensuring ongoing communication and support.

  Informing Clients: Advise clients about additional products or services that can enhance their operations.

  Effective Communication: Determine the quickest, most effective methods to address client questions.

  Escalation: Escalate queries and concerns when necessary to the appropriate departments.

• Operations: Data Entry & Reporting: Maintain accurate client records through diligent data entry and regular reporting.

  Troubleshooting: Identify and resolve common issues with our services.

  Cross-Department Collaboration: Work with other departments to develop appropriate solutions for client needs.

• Sales & Business Development:

  • Support sales initiatives by providing timely and accurate information to clients.
  • Identify opportunities to upsell or cross-sell services to existing clients.
  • Collaborate with the sales team to ensure a seamless customer experience.

Qualifications

Experience: 1-2 years of experience in customer service, preferably within the luxury goods, freight forwarding, or logistics industry.

Customer Service Skills: Exceptional interpersonal and customer service skills, with a demonstrated ability to build rapport and maintain positive relationships.

Problem-Solving: Strong analytical and problem-solving skills, with the ability to think critically and find effective solutions.

Communication: Excellent verbal and written communication skills with a customer-centric approach.

Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace tools.

Teamwork: Ability to work effectively both independently and as part of a collaborative team in a fast-paced environment.

• Language Skills: Bilingual or multilingual abilities are highly desired; Hebrew language proficiency is preferred.

Equal Opportunity Statement

Ferrari Express Inc. is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.