Customer Service / CMCC Operator

Qualifications

• 2-3 minimum years of experience in a call center environment
• Professional phone etiquette
• Exceptional listening and conflict resolution skills

Key Responsibilities

• Manage all inbound and outbound calls in a timely and professional manner
• Attend alarm signals and fault call reported to achieve the Service Level Agreement (SLA)
• Handle customers’ complaints via phone or correspondence professionally
• Update and maintain a proper record on all customers like Keyholder updates
• Generating and submitting reports to clients and internal departments
• Performing of Virtual Guard Tours (VVGT) on schedule
• Manage the Cases and tasks created by CMCC to CS to action
• Work as a team and ensure that the call center service level is met
• Resolve customer queries efficiently and escalate problems/issues promptly
• Working with Esscor team to assist on system testing and alarm monitoring
• Performs other related duties as may be assigned from time to time.