Customer Service

About the role

PT Tigris Inovatif Solusi is seeking a dedicated and customer-focused Customer Service professional to join our team in Tabanan, Bali. This is a full-time position that plays a crucial role in maintaining and building strong relationships with our clients. As a Customer Service representative, you will be the primary point of contact for our customers, ensuring their needs are met with professionalism, efficiency and genuine care. This role is integral to our company's success, as you will directly influence customer satisfaction and loyalty whilst supporting our sales and administrative operations.

Key responsibilities

• Respond promptly and professionally to customer enquiries via phone, email, chat and other communication channels
• Provide accurate information about products and services, and assist customers with purchasing decisions
• Process customer orders, returns and complaints in accordance with company policies and procedures
• Maintain detailed and up-to-date customer records and account information in the company database
• Identify and escalate complex customer issues to appropriate departments or senior staff members
• Build and maintain positive relationships with customers to encourage repeat business and loyalty
• Collaborate with sales and administrative teams to resolve customer issues and meet customer expectations
• Provide feedback on customer concerns and market trends to help improve products and services
• Meet performance targets for response times, customer satisfaction scores and other key performance indicators

What we're looking for

• Proven experience in customer service or a similar client-facing role
• Excellent communication skills, both written and verbal, with the ability to explain information clearly and professionally
• Strong problem-solving abilities and the capacity to handle customer complaints with empathy and patience
• Proficiency in using customer relationship management (CRM) software and other relevant computer systems
• Ability to multitask effectively and manage multiple customer interactions simultaneously whilst maintaining quality service
• Professional demeanour with a positive attitude and genuine interest in helping customers
• Organisational skills and attention to detail when managing customer information and documentation
• Fluency in Indonesian and English; additional languages are advantageous
• High school diploma or equivalent; further qualifications in customer service or related fields are preferred

What we offer

• Competitive salary and benefits package commensurate with experience and performance
• Opportunities for professional development and training to enhance your customer service skills
• A supportive and collaborative work environment where your contributions are valued and recognised
• Career progression opportunities within a growing and innovative organisation
• Work-life balance initiatives and a healthy workplace culture
• Access to company benefits including health and wellness programmes

About us

PT Tigris Inovatif Solusi is a forward-thinking company dedicated to delivering innovative solutions and exceptional customer experiences. We are committed to excellence in all aspects of our business, from product development to customer service. Our team is passionate about creating lasting relationships with our clients and contributing to their success. We value integrity, collaboration and continuous improvement, and we foster a workplace culture where every team member can thrive and make a meaningful impact.

Apply now

If you are an enthusiastic and customer-focused professional ready to make a positive impact at PT Tigris Inovatif Solusi, we would love to hear from you. Please submit your CV, a covering letter and any relevant certifications to our recruitment team. We look forward to welcoming you to our team in Tabanan, Bali.