Customer Service

Job Title: Customer Service Executive

Requirements:

• Strong communication skills in Mandarin and English (both spoken and written)
• Prior experience in customer service or support roles
• Ability to remain calm, patient, and composed when dealing with upset or stressed customers
• Computer-literate and familiar with using digital tools for communication and task management
• Demonstrates initiative, responsibility, and self-discipline
• Able to perform under pressure and meet deadlines
• Willing to work beyond standard hours if necessary
• Proficiency in Mandarin is essential to support our Mandarin-speaking clientele

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Responsibilities:

• Deliver a positive, empathetic, and professional experience to every customer
• Handle and respond to customer feedback, inquiries, and complaints promptly and effectively
• Gain a strong understanding of our products and services to confidently assist customers
• Investigate and resolve issues by identifying root causes and offering clear, effective solutions
• Process customer orders, requests, and follow-ups accurately and in a timely manner
• Ensure a high level of customer satisfaction and retention through proactive support

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Benefits:

• EPF / SOCSO
• Overtime compensation
• Annual leave & medical leave
• Performance-based salary/bonus increment
• Supportive working environment with opportunities for growth