Customer Service

About the role

We are seeking a talented and dedicated Customer Service professional to join our team at PT. HECNY TRANSPORTATION BAHARI INDONESIA'. As a Customer Service representative, you will be the primary point of contact for our valued customers, providing exceptional service and support to ensure their satisfaction. This is a full-time position based in Surabaya, East Java.

What you'll be doing

• Responding to customer inquiries and requests via phone, email, and other communication channels in a timely and professional manner
• Resolving customer issues and complaints effectively, with a focus on finding solutions and maintaining positive relationships
• Documenting customer interactions and maintaining accurate records
• Providing feedback and recommendations to management to help improve our customer service processes and procedures
• Collaborating with other departments to ensure a seamless customer experience
• Maintaining a thorough understanding of our products, services, and policies to provide accurate information to customers

What we're looking for

• Excellent communication and interpersonal skills, with the ability to build rapport and provide exceptional customer service
• Strong problem-solving and critical thinking skills to effectively handle customer inquiries and complaints
• Proven experience in a customer-facing role, preferably in the Customer Service industry
• A positive, adaptable, and solution-oriented mindset
• Fluency in both English and Bahasa Indonesia

What we offer

At PT. HECNY TRANSPORTATION BAHARI INDONESIA', we are committed to providing our employees with a rewarding and fulfilling work environment. In addition to a competitive salary, we offer a range of benefits,
we encourage a collaborative and supportive team culture where everyone can thrive.

About us

PT. HECNY TRANSPORTATION BAHARI INDONESIA' is a leading provider of comprehensive freight forwarding services company, specializing in ocean and air freight services with more than 60 offices worldwide. With a strong presence in the Manufacture, Transportations & Logistic industry, we are dedicated to delivering reliable and efficient services to our clients across Indonesia and beyond.

Apply now to join our talented team and contribute to the growth of our company. And please send your CV in English, thank you!