Customer Service

Job Descriptions:

1. Responsible for accepting business such as hotline or online platform, replying user consultation, suggestion and complaint.
2. Responsible for collecting, feeding back and tracking the suggestions, experience problems and quality problems of products or services feed back by users.
3. Participate in training and examination on product knowledge, service skills and service process, and meet relevant assessment requirements.

Job Requirements:

1. Minimum education: Diploma (D3).
2. Customer service experience is preferred;
3. Have a certain understanding of the questions asked by the user, and can answer the questions for the user quickly and accurately;
4. Familiar with the business process, service policy, product knowledge and after-sales standardization process related to the call center, and be able to provide high-quality services to users;
5. Strong sense of service and responsibility;
6. Complete basic tasks independently and meet the standard of service quality;
7. Willing to work in shift arrangement.

Placement: Thamrin Nine - Tanah Abang, Central Jakarta